• How do I request Emergency! services?

    You may request Emergency! services by calling our toll-free number 1.855.44.94746 and dialing extension 911. This service will get you instant access to a technician and if needed get a tech quickly dispatched to your location.

  • Do you provide Emergency! services 24 hours a day?

    Emergency! service is available 24/7/365. A minimum of 2 hours is required for Emergency! on-site support during off-hours.

  • How do I know that I need a on-site visit versus a support ticket?

    Ask us! A tech will quickly be able to determine if your issue can be resolved remotely or if it will require a visit.

  • What happens if a tech cannot fix the issue remotely?

    If a tech cannot resolve your issue remotely, we will contact the client and recommend a visit. Only once the client accepts will we proceed with the visit.

  • What happens if the issue fixes itself before the tech arrives?

    We will refund the client 50% of the charge.

  • What happens if the issue is hardware related?

    XIRGO maintains relationships with suppliers in Montreal. If it turns out that it's a hardware issue, we will coordinate with our suppliers to get a replacement unit as quickly as possible.

  • When am I billed for the Emergency! servicing?

    You are billed for the Eemergency! servicing prior to it being started.

  • How does the Emergency! on-site Tech visit work?

    You can request Emergency! servicing by ordering the service from our website or by calling our toll-free number 1.855.44.94746 and dialing extension 911. A representative will first take down your company details and write a report about your issue. An invoice will then be generated which will have to be paid before a technician begins the work.